Frequently Asked Questions
Everything you need to know about your PILOT & CREW experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At PILOT & CREW, we prioritize quality and ethics. We use premium, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.